Intranet IT Procedures

Situation

A small IT department has few documented procedures, and those that do exist are out of date and difficult to locate.

Issues

• PC support skills belong to a few specialist experts.
• Organisation is vulnerable to outages when key staff are absent

Involvement

• Capture IT policies and procedures from subject matter experts.
• Recommend acquisition of AuthorIT.
• Design and build intranet site.

Solutions

• Identify and document key procedures.
• Acquire single sourcing content management package.
• Develop IT procedures intranet web site.

Results

• IT policies, procedures and checklists published online.
• IT staff confident to support all areas of services provided.