A major government agency has developed a complicated application to analyse past, present and future systems for personal and household welfare benefits and income taxation.
Issues
Windows Help for modelling application needs updating.
Current WinHelp is dated technology.
Printed documentation would be useful.
Involvement
Import Word documents for existing help into content management system.
Write new content, edit and review existing content.
Review the user interface design of application.
Recommend interface changes to improve usability.
Solutions
Acquire single sourcing content management tool.
Develop new online help in HTML Help format.
Produce online and paper-based documents from single source.
Results
Updated online help in HTML Help format.
Hard copy manual reuses content from content management system.
Application interface more intuitive and user friendly.
